Operational Excellence

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Presented by:

Rick Bakken

Senior Director

Data Center Evangelism

How does Microsoft manage its world-class cloud infrastructure to ensure reliable, highly available services while continuing to drive operating costs down? It comes down to more resilient software applications that instantly recognize a disruption and gracefully fail over to different physical infrastructure, without interrupting availability of the service. Today our cloud infrastructure supports more than 200 online, live and cloud services, 1 billion customers, and 20 million businesses in over 76 markets worldwide.

This module shares how Microsoft's teams support our cloud 24x7x365 by maintaining a robust process incident management, service support, and change management across our data center and global network resources.

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